We do not offer refunds for hampers that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our customer service team on firstname.lastname@example.org, and we will be sure to replace those items for you.
If you do wish to swap an item we would be happy to send you another item once we have received the original item back at our warehouse in its original unopened condition. Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping.
The cost of returning the product by post is at your expense, unless faulty. Returns must be sent by you at your cost using a trackable or signed-for delivery service, such as registered post.
If any product is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us by email at email@example.com and we will assist with your request. BRO-K will offer a replacement product, credit note or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010.
BRO-K will evaluate your return request and send you full return instructions and return address. The postage cost for the return will be borne by you except where BRO-K subsequently deems the returned product faulty, not of merchantable quality, not fit for its intended purpose or that it does not match the description on the site in which case BRO-K will refund the postage cost to you.
Please be aware that it is your responsibility to ensure that your returned item reaches us safely. BRO-K are not liable for the loss or damage of return items in transit. Please use a traceable delivery method and keep a record of your tracking number. BRO-K will email you to confirm when a return has been received by us.