Terms of Service
Terms of Service
By using/purchasing from BRO-K you agree to the following terms and conditions and those outlined on adjoining pages. BRO-K may update and modify these T&Cs at any time without notice.
Purchases including alcohol
It is a legal requirement that persons purchasing alcohol must be 18 years of age or over and it is against the law for a person aged 18 years of age or older to purchase alcohol for a person under the age of 18 years of age.
By purchasing alcohol from this website you are confirming that both yourself and the recipient are aged 18 years or over. If your purchase does not comply with the above requirement, then you must cancel your purchase immediately and discontinue use of this website.
Gifts containing alcohol can only be accepted on delivery by a person aged 18 years or older. The recipient may be asked to present proof of their age. Gifts containing alcohol may not be left at the premises if no-one over the age of 18 is available to sign for them.
Cancellations of orders must be done within 24 hours of purchase. All cancellations will receive a credit note by means of online store credit to be used within 6 months of the original purchase date. If the purchase has already left our premises we are unable to accept cancellation of the order.
Please enter all delivery details carefully. Inaccurate or misspelled delivery information often results in delays or non-delivery of parcels. If a parcel is returned to BRO-K as a result of incorrect delivery address, no-one over the age of 18 at the delivery address to sign for the gift (if containing alcohol) or delivery refusal, an email will be sent to the purchaser notifying them of the returned parcel. The purchaser will then have 30 days to organise redelivery. If redelivery is requested a $10 redelivery and admin fee will also be charged. If no response is received by BRO-K within the 30 days from the date the notification email was sent the parcel will be deemed forfeited. It is up to the purchaser to ensure that the correct address and recipient name are provided at the time of placing the order. It is also the responsibility of the purchaser to ensure that the recipient will be available to accept the gift at the delivery address provided.
BRO-K uses couriers to deliver your gift. The carrier will be at our sole discretion. Our couriers deliver during business hours only. If there is no-one over the age of 18 available to accept the gift (if containing alcohol), they will leave a contact card and it will then be up to the recipient to contact the courier to arrange redelivery.
If your gift is not delivered within the expected time frame provided through the courier tracking system, please contact the courier within 3 days of non-delivery.
While every endeavour is made to ensure stock counts are accurate, in some rare instances stock variations or outages may occur. If for some reason an item you have purchased is out of stock we will contact you to discuss options; i.e. substituting the item with an alternative item of similar value, being provided with a refund or waiting until additional stock arrives prior to dispatching your order.
Any electronic receipt or other form of order confirmation provided to you does not signify our acceptance of your order.
We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order. If a substitute Product is provided due to unavailability, we will provide a replacement item equal to or greater than the original item.
If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order
Orders will not be dispatched until payment in full has been made.
Material on this website is the property of Bro-K and cannot be copied or duplicated for personal, commercial or public use.
Precautions are taken to ensure that www.bro-k.com.au and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.
The information contained in this Site is provided in good faith on an “as is” basis. BRO-K does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site.
To the extent permitted by law, BRO-K is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.